SEO Tactics Versus SEO Strategies – Where Do I Begin?

woman with a question mark sign

Where do I start with SEO and internet marketing?

Internet marketing is truly a double-edged sword. There are SO many free or nearly free tools out there that allow us to create amazing systems fairly easily. WordPress is one such tool. Download their free software, drop a theme (design) on top, and boom, you’ve got a blog and/or website. Get a free SEO plugin (add-on) that promises to make the Google gods happy.

E-mail marketing tools like Constant Contact give us the tools and templates to create great looking, spam-resistant e-mail newsletters that our customers read and respond to.

Here at the Search Engine Academy, our hands-on workshops teach lots of students from all over the world the tactics they need in order to “do” SEO the correct way:

  • How to do keyword research
  • How to generate great content readers (and the search engines) love
  • How to use all the amazing free (and paid) Google tools like Adwords, Analytics, Webmaster Tools, Authorship, Google+, etc.
  • How to understand all the mechanics of search engine optimization (META tags, links, URLs, etc.)

Once you have even the basics down from reading information online (like in this blog) or even taking a basic SEO class, you can do a reasonable job and get reasonable results. Our advanced SEO training takes students even further with more tactics that they can implement to get even better results.

In my opinion, this is all fantastic stuff. Some people like consuming the plethora of information on their own and trying things out. Others like to get the training in a classroom. I did just that and took John Alexander’s class in 2007.

But honestly, there’s something missing here.

Where Do I Begin?

Just because we have a mechanic’s set of tools in our garage, doesn’t necessarily make us a mechanic. Looking at all the wrenches, screwdrivers, ratchets and power tools, makes it difficult to know where to start. Maybe we know something’s not working right or not quite tuned up with our car, but where do we start?

A seasoned mechanic will know how to diagnose the issues and put together a plan to get things humming again.

Websites can suffer the same fate. Maybe things are working OK, but it’s not the finely tuned machine that we want it to be, and we just don’t know where to begin to figure it out. Some not-so-obvious issues might include any or all of the following independently or in combination:

  • Usability issues (difficulty people finding what they want)
  • Customer capture and conversion issues
  • Coding issues
  • SEO problems
  • Technical problems

Then when you consider all the options for online marketing:

  • Search engine optimization (SEO)
  • Social media
  • E-mail marketing
  • Paid advertising
  • Optimized press releases
  • Blogging
  • Etc.

This can add up to a lot of confusion and churning.

Where do I begin? Truly. Where do I start to make it work?

Internet Marketing Retreat

I’ve been thinking about this for awhile, and while I love teaching the tactics in our workshops, I’m considering having a completely separate internet marketing retreat that focuses on these problems. I want to structure a one-day session for people like you who feel it’s just too overwhelming to try to figure out where to start with your digital marketing efforts. Maybe you’ve already been through our (or another) SEO class. Maybe you just have the basics that you’ve read about here or other places. That’s OK. This won’t be a technical, in-the-weeds session.

Instead, I want to bring it up to a higher level. Participants will walk out of the room at the end of the day with a full internet marketing plan in their hands, ready to implement. It will include:

  • A detailed analysis of your website – usability, flow, client capture tools, and technical
  • A strategy for attracting the types of customers that YOU want
  • A customized plan for your business to implement the strategy that will work for you

However, first things first. I want to find out if you’re interested in this before I put any plans down, but I want to move quickly. If you’d be interested in participating in a customized strategy planning session:

Please send me a blank e-mail to seoretreat [at] aweber [dot] com with the subject “I’m interested in the internet marketing retreat!”

This doesn’t commit you to anything, it just lets me know there’s interest. You’ll hear back from me within the next couple weeks on more details as I put this together.

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Digital Marketing Strategy & SEO Integration

Here at Search Engine Academy, while we teach search engine optimization (SEO), we also realize that a digital marketing strategy augments the SEO that’s done for a business product or service.  So, SEO comrade…have you worked with a digital marketing agency?

I had the privilege of providing contract SEO services to a digital marketing firm last year, and it was an experience I wouldn’t trade for anything.

Digital marketing & SEOIf you’re an SEOer who hasn’t participated in an integrated marketing effort, I recommend you find an opportunity to participate in a digital marketing program or project. You’ll be a better SEO professional for the experience. Here’s why:

You’ll realize that optimizing a website is just one step to get traffic and visibility. While search engine visibility is critical, it’s not the only way you should rely on getting conversions for your products and services. There’s email, newsletters, white papers, videos and podcasts that are just as valuable for attracting your target market. I was amazed at how fast we could get better results in the SERPs by doing multiple marketing strategies.

You’re part of a team that gets results. Sure, doing effective SEO yields results over time. But I was amazed at how quickly more prospects could be made aware of products and services when a team effort was done in a short period of time to jump start a marketing campaign. I’m talking about mere days, not weeks or months.

You’ll learn how other marketing processes and strategies work. Once you realize the possibilities, you’ll be able to share this knowledge with future clients and colleagues. Sharing this information builds relationships, which can lead to business partnerships!

You’ll see how to adjust your SEO strategy on the fly. Since we’re talking hours, you’ll be directed to do adjust or fine tune your SEO efforts for landing pages. You’ll see how making small changes can make a big difference for conversions.

You’ll have a chance to teach marketing professionals how search engine optimization works. Don’t assume all marketing pros understand SEO like you do. This is your chance to show them how critical SEO is to the overall marketing goals and objectives. I had a chance to teach web copy writers how to optimize their drafts with a chosen keyword phrase. They loved it!

You’ll learn about new business verticals. If you’ve been working with certain business verticals on your own, this is a chance to understand new industries, which could broaden your SEO portfolio. There’s nothing wrong with understanding multiple business verticals to get you more business.

Digital marketing includes blogs, email campaigns, PPC, webinars, podcasts and more. You’ll have a chance to apply SEO to all of these elements.

So, if you’re out and about, business networking, and you meet a representative from a digital marketing agency, make friends with her and learn more about what her agency needs. You never know – they might just need a sharp SEOer like yourself!

Until next time, keep it between the ditches!

All the best to you,

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Good Search Engine Optimization Experts Don’t Make Promises They Can’t Keep

Not only I do I teach SEO for Search Engine Academy, but I also provide search engine optimization (SEO) support services. One of the fastest ways I disqualify potential clients is if they ask me “How long will it take you to get me on page one of Google?

I try to hang up faster than a starving man let loose on an all-you-can-eat buffet.

Good Search Engine Optimization pros tell the truthThose are kinds of clients who end up being pains in the assets, because they never stop with the questions that require answers that go into gray hat or black hat SEO.

Back in my old ‘hood in the District of Columbia, there was a saying you’d hear quite a lot. I’ve cleaned it up to publish here, and it goes like this: Don’t let your mouth write a check that your hind parts can’t cash. I’m sure you can guess how it really goes.

And so I say to you, those who are interested in SEO: A good SEO specialist/consultant won’t make promises they know they can’t keep.

  • A promise like “I’ll always get you ranked on page 1, position 1 in Google.”
  • A promise like “You’ll never drop in search engine rankings or traffic.”
  • A promise like “I’ll buy you buttloads of links and that’ll keep you in the top of search results.”
  • A promise like “We’ll write up lots of articles and submit them everywhere!”

Good SEOers know the line never just goes to the right and up without interruption. They know it’s normal to see some roller coaster tracks going across the screen. They understand that demand for keyword phrases may come and go, and that they always have to be researching phrases to create new content.

Good SEO consultants and specialists know that link building is a slow grind. If you can get one or two good links every once in awhile, count yourself lucky.

Good SEOers understand that Google and the client’s competition always changes, so they also keep changing and updating the client’s site.

Good SEO peeps understand that a new business just starting out can’t expect to rank for single keywords or phrases that are just a couple words long. They know the long tail keyword strategy applied diligently to many content pages will get the client’s site boosted in the SERPs.

So which one are you? Do you make a promise you can’t keep, or do you gently and lovingly tell the client or prospect the truth?

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Google Authorship – 7 Benefits Beyond SEO

Google trends on Google Authorship from 2011 to 2013

The interest in Google Authorship is rising almost as fast as the increase of usage of mobile devices to browse websites and search the internet.  It got off to a slow start, but the adoption rate among search engine optimization and social media marketing professionals is quickly picking up steam.

I’m a little embarrassed to admit that when I first heard about Google Authorship it went in one ear and out of the other.  I couldn’t imagine setting up yet another profile on yet another social network just so my picture would show up on a search results page.

Thank goodness my colleague and fellow Search Engine Academy instructor Nancy Wigal kept encouraging and educating me about the importance of  Google Authorship and Google Plus and how they can help you achieve your SEO goals.  If it hadn’t been for her I may have waited to verify my authorship or even worse, I may not have done it at all {GASP!}

In a very short amount of time I’ve gone from being ambivalent about it to borderline fanatical.  I recently came across a good Quick Start Guide on Search Engine Watch, the second sentence of the article by Chuck Price was “If you aren’t on Google+, you’re on the path to irrelevance.”  It might have been that sentence that tipped the scale from mere supporter to full-fledged advocate.

Simply put, Google Authorship is going through a process which includes setting up a profile on Google+ to verify your identity as an author.  Or in other words they know that a real human wrote and published the content.

When I first heard about it, I thought, “Ok, so after I set up a Google + profile and now my picture might show up on a search result page, so what.”  How is that going to help me with SEO?

Don’t get me wrong, I thought it would be kind of cool to have my picture associated with a piece of content but other than that I didn’t really ‘get’ it.  And boy oh boy – did I totally miss the importance of Google+and why it should be part of your web presence and search engine optimization strategy.

The bottom line is that  If you have a Google+ profile you’ll be more visible in search results than if you don’t have one.  This started to happen as far back as 2009 (ancient history in internet time) when Google introduced Social Search, which was designed to help people quickly find publicly available web content from your social contacts. In January of 2012, they introduced Search, plus Your World, which incorporates personal results, profiles, people, and pages in search. In other words if you search on a term that someone in one of your circles has written about, their content will be far more likely to show up in your search results.

As with anything else related to SEO, there are additional variables that will be taken into account before a piece of content is considered relevant enough to display in your results, but who you are connected to and whether or not they’ve verified authorship is certainly one of them.

There are benefits beyond SEO as well, and if you’re an author of content I think you’ll welcome them.

Benefits of Google Authorship:

  1. Higher click through rates - statistically people click through at a higher rate on links with rich snippets
  2. Establish authority – a result with a headshot separates you from the back and reinforces that it’s a credible piece of content
  3. Keep your identity – a picture’s worth a thousand words – if you have a common name like ‘Beth Browning,’ you’ll be able to put the name with a face
  4. Beat plagiarism - he original author gets credit – wave goodbye to copy artists and article spinners
  5. Build Trust - it’s all about relationships and people and this is one more way to build trust in an on-line world
  6. Verify guest posts and comments – your profile follows along as you comment on blogs and publish posts on other blogs
  7. Elevate the value and role of writers – as businesses start to recognize the benefits, good writers won’t have to defend why they charge $100 or more for a blog post

If you’re contributing content and you haven’t verified your Google+ Authorship, don’t wait any longer – get started here now.

Join me here on Google+ for regular tips on SEO and more – I’m still learning, so let’s have some fun while we learn together – be sure to mention you read this post.

What are your thoughts about Google Authorship?

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Use Long Tail Keywords To Avoid Frustration in Rankings #SEO

When it comes to suggesting long tail keywords, one of the most common issues we Search Engine Academy associates run into when advising clients or teaching students is they want to use the shorter, very popular phrases. Invariably, they want to use highly popular, very saturated single words or two-word phrases that are common in their business.

Use long tail keywords to rank faster in the SERPsNot that there’s anything wrong with wanting to use those words, except that their competition, which may well be national or international companies have already hijacked the search engine results pages (SERPs) for those words. I ask these folks how many years they have to be patient in ranking for these phrases. Almost all of them tell me they aren’t thinking in years, but weeks.

Well, I hate to bust their bubble (OK, I really don’t mind!), but when I show them round figures for the number of searches vs. the number of competing webpages (hundreds vs. millions), they get discouraged.

Long tail keywords are low hanging fruit. They may have very healthy search demand, and a low number of competing web pages. It’s so much less work to target phrases that may be very exact to rank higher. Once you’ve mastered some of these longer phrases, then you can go after the high demand phrases, but don’t expect miracles right away.

Long tail keywords may reflect exactly what’s on your website. If the phrase “mens hightop black basketball shoes” matches one of your products, why not use that phrase instead of “basketball shoes?” For one thing, anyone who types in that phrase and lands on your page is ready to buy. In a few short clicks, they’ve found what they want, and you make a sale! Isn’t that what it’s all about?

Or suppose you sell and install project accounting software. Think about the related concepts and phrases that support project accounting software. It just might be that you find a few long tail keywords that are easier to target and boost your pages faster in showing up higher in the SERPs!

Granted, it takes a little work to create copy around a long tail keyword phrase. But you can also look at it as an opportunity to create highly relevant, very useful content that just happens to line up nicely with Google’s guidelines on quality content. If you look at it in this light, then you’re going to be in compliance more often with Google webmaster recommendations. In turn, this lessens the chances you’ll get hammered with Google Penguin or Panda updates.

So, you’ll sleep better at night, knowing you don’t have to obsess over if you’re doing “white hat SEO” or not. You can use that energy for other things like creating more great content, participating in social media platforms to build relationships with prospects and get more sales.

So the next time you’re presented with long tail keywords, think of them as an advantage over your competition!

Until next time…keep it in the ditches!

All the best,

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Local SEO: What to do About Google’s Utterly Unpredictable Moods

Local Search Can be a Frightening Place

alice and the cheshire cat“But I don’t want to go among mad people,” Alice remarked.
“Oh, you can’t help that,” said the Cat: “we’re all mad here. I’m mad. You’re mad.”

Local Search is a visit to Wonderland through the Looking Glass.  I’ve encountered this strange terrain increasingly as I work with more and more clients who need to be present in local search results.  I’m going to use a recent adventure that I encountered on behalf of my client, and I want to share what I learned as a cautionary tale.  Warning, this is not for the faint of heart.

 

 

 

“When I use a word,’ Humpty Dumpty said in rather a scornful tone, ‘it means just what I choose it to mean — neither more nor less.”

alice and humpty

Local means what Google says it means, neither more nor less.  The client I referred to above is ranked very well for traditional organic results but is invisible in local results.  This stems from some interesting confusion about their address (I wrote a separate blog post about the mess surrounding that situation and how we resolved it: “What to do When Google Maps Has it Wrong“).

One of our goals for this client is to make sure that they establish a presence in Google Local results.  This means targeting the infamous Google “7-Pack,” the block of local results that Google displays when they think the searcher has “local intent.”  In this case our client is moving company in a major metropolitan area.

A local listing can be a great advantage, but at the same time, Google has so stripped down what local search results display that in our practice we would always prefer a traditional organic listing to a local listing if – and this is a major “if” – the organic listing tops the 7-pack.  The reason for our preference for a pure organic listing has to do with our desire to optimize the title of the listing for improved conversions.  Typically the title of the search engine results page (SERP) listing is drawn from the “Title Tag” of the page that the listing links to.  But in local, typically the title of the listing is the business name.   This leads to an undesirable result if the business name is less than intuitive.  For example, I found this listing in a search for moving companies in San Diego:

 

Google search results for 7-pack listing

(click to see larger)

 

Additionally, you may have noticed that Google does not display an additional text snippet in local results, which in traditional organic results is usually taken from the Meta Description tag (especially if one has been optimized for the page, something we always do for our clients).

This leads to another, related concern: usually Google seems reluctant to display a traditional organic listing for business and a local search listing on the same page.  This is sometimes called a “double.”  And in some markets for some terms it’s easy to score a double, but usually only if there are very few results for the search term.  The following is an example of a double:

screen shot of google local results

(click to see larger)

But in this case a double seems unlikely.  I checked the term “moving companies” in about 6 different metro markets and could not find a single instance where any of the search results showed the same company in both organic and local results on the same page.   While I was checking, I was struck again by the stark inconsistency of how Google displays results.  And this is not an issue of personalization of search, because in each case they are displaying the results to the same confused person: me.

So take a look at the following screen shots, which contrasts the different results in 3 metro areas.  Below the screen captures, you’ll see my takeaways on this mess.

A Split 7-Pack in Google Search Results for San Diego

screen shot of google search for moving companies san diego

In San Diego only the top two traditional organic listings appear above the fold, and both of those are claimed by Yelp. So, good luck in San Diego.

 

 In Salt Lake City the 7-Pack Rules the SERP

 

screen shot of google search results for "moving companies salt lake city"

In Salt Lake City not a single traditional organic result for "moving companies" appears above the fold.

 

 In Los Angeles Your 7-Pack is Down to a Threebie

 

screen shot of google search results for "moving companies los angeles"

Only 3 local results in L.A. Probably because it's such a small city.

 

“The question is,” said Alice, “whether you can make words mean so many different things.” 
“The question is,” said Humpty Dumpty, “which is to be master – - that’s all.”  

So how do you master such uncertain terrain as what Google has created for us?  Really you only have one option: you have to master it all.  Your best result would be a top organic ranking, if it shows above the 7-pack.  But since you have no guarantee that will happen, you must also work toward a position in local results.  My recommendation would be to go aggressively after the traditional organic ranking by studying the competitive landscape.  Be present in Google Places/Plus Local, but don’t abandon your traditional SEO for a local emphasis just yet.

I’d love to here your experiences in Wonderland.  Leave a comment.

By the way, our Master SEO Class (which I teach in Colorado and Utah) goes into considerable depth on the techniques that you need, not merely for traditional SEO, but local search optimization as well.  To find a class near you, check out our schedule of SEO Workshops.

 

 

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Local Search Optimization: What to Do When Google Maps Has it Wrong

image showing huge Google push pinGoogle Gets Confused Just like the Rest of Us

Local Search is a strange place, but one thing seems to be clear:  One of the single most important factors in Local SEO is something you might hear cryptically called “NAP Match” or “NAP consistency.”  NAP stands for “Name, Address, Phone.”  Making sure that the NAP is consistent between various local directories, and especially that it is consistent between your website and Google/Bing/Yahoo/Yelp (otherwise known as the “Gang of 4″) is one of the basic best practices of Local SEO.  (You can find this and other information contained here in David Mihm’s incredibly useful local search ranking factors survey.)  Naturally, you run a big risk if you choose to represent your address in a way that conflicts with Google.  Unless of course you can get Google to see reason and correct their version of the address.  Doesn’t that sound easy?  Well, sometimes.

how to submit a problem report in Google Maps

(click to see larger)

Correcting An Address When it’s Easy

To correct your address, you can log into your Google Places page, if you’ve verified that you’re the owner, and correct it.  Or, if you don’t own the business, you can conduct a search at maps.google.com, find the listing, and “Report a Problem.”  (See screen shot at left)

But, what happens when Google does NOT show your business, verified or not, in its vast and conflicted database of local businesses?  How do you submit a correction?

I recently had to struggle with a situation where Google did not have the business in Places, but was convinced that the business address was incorrect.  Allow me to clarify.

My client has a business location in a fairly new industrial park in Las Vegas.  By fairly new, I mean it’s only been there about a year.  However even that is long enough for Google to show the industrial park correctly in a map view.

 

Spring Valley “Trumps” Las Vegas

Unfortunately for my client, Google decided that the neighborhood was more important than the exact city in showing the address.  When I Google the address for this business, notice what Google changes the city to in the next screen shot.

screen shot of address mismatch in Google places search

(click to see larger)

Now before we go any further, let me explain that the address I typed into the search field is a postal-service-verified address, and that the actual city really is Las Vegas.  Spring Valley is an unincorporated township within Las Vegas, in essence a sub-division.  My client needs to be recognized as being a Las Vegas business, not a Spring Valley business (I think lots of Las Vegans don’t know where Spring Valley really is, and I grew up near Spring Valley in San Diego County, so the potential for confusion is considerable).

What adds to the complication is the fact that my client’s business name was unknown to Google.  When I Googled my client’s business, I got irrelevant, unrelated business results.  The client has no Place Page, in other words.

In order to try and figure out what was going on, I gave it another try, but this time I omitted the zip code when I searched.  Hurray!  Google let me keep the city name as Las Vegas.

image of another local search address mismatch in Google

(click to see larger)

But wait.  What’s this I see?  They’ve changed the zip code to 89148.  That’s not even close.

I won’t even mention the variant where Google gave me the correct city but switched the zip code to 89118, but they did that as well.

Can You Fight Google Hall?

At this point I had a dilemma.  Do I create a place page using an address that Google won’t validate?  I already have on client where Google simply won’t accept a correction I made to their address via their Place Page.  I can’t really move forward and list the client with an inaccurate zip code, and although Spring Valley might create an address where mail will find them, it’s an unacceptable marketing and branding situation.

 

Getting Help

At this point I turned to an excellent resource for local search issues, the Catalyst eMarketing Local Search forum run by Local SEO guru Linda Buquet.  My question sparked a very informative thread that reminded me of a long forgotten, and little noticed, branch of Google’s empire called Google Mapmaker.  And mapmaker proved to be the solution to my problem.

I was able to log into my personal Google account, navigate to http://www.google.com/mapmaker and create a business listing at the correct address.  Google allowed me to input whatever I wanted in that way.  Google reviews such submissions, but I was able to attach a note explaining the situation and clarifying the correct zip and city name for the client’s business.  Google reviewed and approved it within 24 hours and, voila!, my client’s business now shows under its correct and approved name.  Additionally, they also immediately showed up in Places and I was able to merely claim them using the traditional claiming process.

screen capture of adding a place to Google map maker

(click to see larger)

Now that Map Maker is back on, er, my map…I can see one more option in my steadily increasing list of local SEO tools.

By the way, in our Master SEO Class we do an in-depth module on local search.  The class is in a workshop format and is taught across the United States, as well as Europe, Asia, and Australia.  For SEO class dates, please check our schedule.  And if you are looking for specific local SEO information, I highly recommend Linda and the community at http://localsearchforum.catalystemarketing.com.

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Beyond the Optimized Press Release – What is the Media Looking for?

One of my clients recently engaged a PR firm to assist them with content distribution and to build relationships with media so that we can get more exposure for their great products and services.  As a part of their search engine optimization strategy, I’ve been writing optimized press releases, case studies, and blog posts for them for about six months. We’ve been seeing great traction and improved lead generation from the blog posts and case studies.  Given the success, the time was right to expand the reach by including a PR firm who has solid contacts and relationships with the media.

In spite of what some naysayers think, an optimized press release is still a valuable search engine optimization tool.

The new relationship is proving to be a great experience for all of us.  I’m learning how to do an even better job when it comes to writing press releases from the gals at the PR agency and I’m passing along valuable SEO tips to my client and the agency.

One of the very interesting things that I learned is that it’s important to have a News Room on your website if you want to get the most traction possible from your press releases.  When someone from the media is determining whether or not to pick up and promote a press release they often go to the website to evaluate the credibility of the source as well as the newsworthiness of the announcement.

The key components a News Room are:

  • Company background – a 10 sentence overview that describes how a company was formed and what they offer.  It’s important to avoid marketing lingo, exaggerated adjectives, and industry jargon.
  • Press Releases – html or .pdf versions of company press release, organized by product offering if appropriate (this introduces a duplicate content conundrum which I’ll discuss in my next post).
  • Press Mentions – post links to any news your company has been mentioned in.
  • Product Resources – a library of product literature such as, whitepapers, case studies, and data sheets – this is a great opportunity to produce some keyword rich and very valuable content for your visitors.  Also include product screen shots and videos (optimized for SEO) in your library.
  • Corporate management – team bios with downloadable head shots in high and low resolution formats.
  • FAQ’s – the top 8 – 10 questions the press would ask about the product.  Avoid marketing lingo, be honest, and be clear about how you describe your product.
  • PR Contacts – who should the media call if they want additional information.

In a nutshell, it’s important to make your press room as easy to find and use as possible.  Don’t make editors jump through hoops to find the information they’re looking for.

Although it’s great to have the information in one tidy location for the media, it’s important to remember that if you’re posting exact copies of your press releases on your website, it’s likely that you’re causing a duplicate content headache.  In my next post, I’ll review options and solutions that will enable you to get the word out without having adverse affects.

Cheers!
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Internet Marketing – Learning To Recognize And Explore Common User Behavior Search Patterns

Internet Marketing – Learning To Recognize And Explore Common User Behavior Search Patterns
By John Alexander

For years now, I have been fascinated with the concept of how people search for information on the Web. While it’s true that the Web has made searching for information easier, it is still interesting that search methods can vary widely depending on how the individual is thinking plus I still find that the ways they conduct a search still follow a much more limited number of identifiable patterns.

By examining certain factors that cause variables in user search behavior and taking into account those details, you’ll often discover variations to help identify common search behavior patterns and gather a sense of what is most important within the users life that causes them to search the way they do.

What type of behaviors are going on over the Web these days?

It’s most often that a person’s search behavior is influenced by the conditions that they are experiencing in their lives.

When it comes to understanding user behavior, for the purpose of keyword research and SEO, I have learned that too often, the keyword research defaults to logically guessing at what keywords might be used rather than exploring a much wider scope and researching all of the associated data.
What Factors affect user search behavior?

Search behavior is the result of several independent factors and influences that the user brings to the search operation.

1. Search experience – these days people are searching more intelligently:

Users who possess a better understanding of a search engine’s capabilities and options may have more ways
to go about finding fresh information. If you for example know how to use Boolean operators, exact strings,
filtering controls, and have proven strategies for exploiting search, then you have a much richer arsenal
at your disposal for research. But search experience alone, by no means is an absolute requirement for success.

I have seen that users who are short on possessing the technical skills and yet may be rich in there
exploration of even more common terms, that can often get by and find those nuggets of gold too. On the other
hand, there are others who tend to have great difficulty finding information in certain subject matter or an
unfamiliar body of knowledge.

2. What are the most common stumbling blocks that prevent people from discovering useful and
   interesting user search behaviors.

A. Many people tend to want to explore keyword phrases based on the most logical options. They often
will in fact, spend periods of time trying to guess at the phrases that make the “most sense.”
This type of research rarely reveals the trails of gold that exist. Most often the results only
reflect highly competitive terms and often only average search volumes that a huge number of people
seem to be limiting themselves to.

B. Often people are not exploring the data because they assume some of smaller, boring little words
could not possibly have any benefit. This is simply not the case. But the only way to determine
whether a root word may be part of a fuller, revealing, search phrase that is actually being used,
is to follow through the process to completion. I have found many examples where what started as a
random even slightly illogical sorting of data, ends up revealing very powerful and telling phrases.

By this, I am referring to those little phrase clusters, that actually tell a bigger story about the
conditions existing in the users life.

C. Sometimes a business will postpone the keyword research phase (thinking they’ll do it later
on after the Web site is finished being built.) This is putting the cart before the horse
and does not afford the SEO staff the ability to build content to match the timing and the
magnitude of the hottest searches that are happening in the now.

A far smarter approach is to get the keyword research done first so that you can take advantage
of the true search phrases that users are searching with. It’s wisdom to use fair to high
volume keyword phrases that also have lower or moderate competition.

In this fashion, you are publishing each new page with a strategy to attract the most correct
searching audience and in many cases, you’ll achieve much higher organic results within a much
shorter time frame simply because you are not competing with the masses.

3. Considering the users cognitive search style:
• Those with a broader thinking style usually first try to build a wider level of understanding
across several topics that are related in some way.

• The more logical or analytical style thinkers tend to dig right into a specific topic and
research it thoroughly to resolve a related specific problem.

Many people lie somewhere in between either of these extremes and occasionally using either cognitive style but often tending to use more of one than the other.

4. Understanding user search behavior with the end goal:

Search criteria will vary from one query to the next, and may be broadly classified into 3
different category types such as:

• Navigational type searches (which are usually conducted to find a specific location,)
- Looking for a site to convert world time zones
- A site that allows the look up of zip codes
- Etc.

• Informational searches (which are usually conducted to find specific and detailed information,)
- Statistical searches
- Historical information
- Instructional information
- Etc.

•Transactional searches occur (which usually is conducted to transaction related variables,)
- Buying tickets online
- Locating flight costs, travel times on an airline
- Etc.

5. Taking into Account the user’s reference of seeking information:

This can range from exploring information on known items or products, where people know exactly what they need and how to describe it, to much more exploratory searches, where they may only possess a loose concept what they want to find.

Examples of telling search phrases:

- “crime rates in New York City” or “crime statistics NYC” (could possibly reflect a user interested in moving to New York)

- “Nikon vs Cannon”   (comparison shopping for digital camera prices and benefits)

- cost of living comparrisons in the US (Someone searching for where it might be more affordable to live.)

- franchise opportunities under 10k  (a business opportunity seeker looking for a lower cost franchise)

- dollarama versus walmart  (Dollar store shoppers trying to price comparrisons on less expensive products.)

- These are only just a few short samples of keywords that reveal search behavioural insights – There are thousands more.

In Summary:

User search behavior varies with technical skills, cognitive styles, search goals, and mode of seeking.

All of these factors will interact in complex ways to influence a user’s actions. The primary thing is that the SEO or business owner cannot select the search behavior that a user will follow
when conducting a search.

However, it is possible to research keyword phrases in a way that helps reveal user search behavior and give you the insights into what your ideal buying audience is actually searching for. With this comes the revelation of the user’s search intent which is still extremely valuable when building useful and engaging content that ties in very hot and in demand topics for the searching audience.

About Keyword Forensics Researcher John Alexander:

John Alexander is Founder and Director of Training for Search Engine Academy since January 2002.
John also offers consulting services and keyword forensics research services to SEO Professionals,
Internet Marketers, Web development professionals and business owners through
Http://KeywordForensics.com

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Check out our upcoming SEO training locations and dates here.

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Information Architecture Strategy And SEO Part 8 #SEO

Good day, happy Wednesday my SEO comrades! Search Engine Academy has yet another post for you about Information Architecture (IA) and search engine optimization (SEO). By now, you know how these go together – like peanut butter and jelly, like scotch and soda, and so on. But others don’t, so please feel free to let your colleagues know about our blog series, umkay? Thanks!

We are talking about creating usable, readable reports for your client that outline your IA efforts. This is where you get the final go-ahead from the decision makers (those who have the money to make this finally happen), so you want your report to be the very best it can be.

I’m going to wrap up this series on the IA report by talking about how to present the IA impact on the content management system. You need to address the relationship between your proposed IA and the content management system or structure. The impact is direct.

First, let’s talk about three effective content management components.

Rules

Content is managed by establishing processes. This covers creation, publishing and maintaining website cotent. Grammar, style and other writing guidelines are part of the rules.

Roles

This part consists of the folks who do the content management processes under the established rules and guidelines. These people probably also review, update and create new rules and processes as needed. There may be specific roles – some people may only create, optimize and upload meta data, while others write and edit the content. You may have your content management system (CMS) developers and techs’ roles listed here as well.

Resources

Included here is the actual content and the storage format for both static and dynamic content. The CMS software is also a resource.

Templates

Data is dynamically pulled from other sources can be dumped into templates. You may have developed several templates for different content types. Be sure to include the navigation structure that addresses global, local and contextual navigation schemes you have come up with.

Meta Data

Not only is this the title and description information, but it could include the author, publisher, title and date the content was published to the site. You may also have these areas of meta data:

  • Expiration Date
  • Links
  • Document Type
  • Subject Area
  • Keywords
  • Related To
  • Geographic Areas

Thesaurus

You really need a thesaurus to make your meta data easier to find. It’s usually for the folks behind the curtain – the staffers, writers, editors, etc.

Alright, enough about that. Let’s move to the project plan!

It can be very helpful to crate a project outline to track the delivery dates for the final products. What’s good about the project plan is it should ask and answer these questions:

  • How will it be accomplished?
  • How long is it going to take?
  • Who has to do it?
  • What are the required deliverables?
  • What’s dependent upon each of these?

Just good project planning 101, people! This is a reality check. It bridges that gap between strategy and design, and can be implemented with plans from other teams, like the application developers, authors, etc.

It might be best to do a short term and long term project plan. The easier stuff that can be done rather quickly could be in the short term project outline. This could include design changes that will improve the IA. Long term project plans include the inter-dependencies with other teams.

IA & SEO posts from Search Engine Academy

Information Architecture

Presentations

OK, so you’ve done all of this hard work…you aren’t done yet, but you’re getting there! Please do not think that if you bust your heinie on this report that the world will now make it happen. Probably not, OK?

Better that you do a presentation to follow up the report delivery. Folks may need clarification, they might have questions, they probably have hand grenades they want to lob at your worth effort. Plus, who the hell likes reading a 50 page report?

You may need to schedule a series of presentations for multiple stakeholders. You’re going to need buy-in, and you have to be prepared for objections. You will be most successful if you can communicate clearly in non-tech non-geek speak that helps people understand that IA is a good thing.

Make it visually appealing. Don’t just slap text on a power point, read it out loud to a room full of people and expect to feel love. That wont’ happen. Use charts, graphs, diagrams, pictures…whatever it takes. Don’t forget to use a metaphor or two, if that’ll illustrate the point as well.

Take the time to come up with a compelling title. If your presentation is anchored to a metaphor, use it in the title to generate interest.

Alrighty then…we are going to stop here today. We will start next week with outlining your IA design and documentation. Until next time, think about if you had to do a high level IA presentation. What would it look like? How would it sound?

Keep it between the ditches until then!

All the very best to you,

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